Support
Write to [email protected]. Include your device and, if it's about a subscription, the email you paid with — that's all we need to find you.
Fixes for the usual things
I subscribed on the web and the app still asks me to pay
Open Profile in the app, tap I already subscribed on the web, then enter the address you paid with. We email a six-digit code; entering it unlocks every level. Use the same address as on the receipt — a different one won't find the subscription.
The code never arrived
Check the spam folder first — that's where it usually is. The code is valid for ten minutes; asking for a new one invalidates the old. If nothing arrives twice in a row, email us and we'll unlock it by hand.
I subscribed in the App Store and lost access
Profile → Restore. That re-checks your Apple account. If it comes back empty, you may be signed in with a different Apple ID than the one that paid.
A lesson won't play
Paid lessons stream, so they need a connection. If the player stays black on a good connection, force-quit the app and reopen it; if it persists, tell us the lesson name.
How do I cancel?
Bought in the App Store: Apple account settings → Subscriptions. Bought here: the manage link in your Stripe receipt, or ask us. Cancelling stops the renewal and leaves access running to the end of the period.
Refunds
App Store purchases are refunded by Apple through their own request form. For a subscription bought here, write to us — if you've barely used it, we'll refund it.
Privacy, briefly
Form-check recordings are analysed on your device and never uploaded. We store your email address if you subscribe here, because that's what links the subscription to your app. The full text is in the privacy policy.